Petosan – Privacy Policy

 


Last updated: 22 November 2025


This Privacy Policy describes how Petosan collects, uses, and protects personal information when you use the Petosan mobile app . By using the App, you agree to the practices described in this Policy.

 

 

 

1. Information We Collect

 


We collect the following categories of information to provide and improve the App:


 

1.1 Account Information

 

 

  • Email address

  • Display name

  • Profile photo 

    Source: Provided by you when signing up or updating your profile via Firebase Authentication.

 


 

1.2 Dog Profiles

 

 

  • Dog name

  • Breed/size notes

  • Age information

  • Training notes

  • Photos (if uploaded)

    Source: Entered by you inside the App.

 


 

1.3 Usage & Progress Data

 

 

  • Brushing history

  • Streaks and habit tracking data

  • Plaque reminder schedules

  • Plaque supply levels

  • Academy progress, quiz answers

    Source: Generated automatically as you use the App. Stored locally or in Firebase depending on the feature.

 


 

1.4 Media Uploads

 

 

  • Dog/profile photos you choose to upload

    Source: Uploaded by you and stored in Firebase Storage.

 


 

1.5 Device & App Data

 

 

  • Device model and OS version

  • Crash reports

  • Basic analytics events

    Source: Automatically collected by Firebase/Apple to maintain app performance and stability.

 


 

1.6 Notifications

 

 

  • Reminder times

  • Repeat schedules

    Source: Stored locally on your device and in Firebase to deliver notifications across devices.

 

 

 

 

2. How We Use Your Information

 


We use your information to:

 

  • Provide core App functionality (dog profiles, brushing reminders, habit tracking, plaque supply tracking, academy lessons).

  • Sync your data securely across your devices using Firebase.

  • Deliver notifications and reminders you configure.

  • Improve app performance, fix bugs, and analyze app usage.

  • Respond to support inquiries and manage your account.

 


We do not sell personal information. We do not use your information for targeted advertising.

 

 

 

3. Legal Basis (GDPR)

 


If you are located in the European Economic Area (EEA), we process your personal data under the following lawful bases:

 

  • Performance of Contract: To provide the App and your account.

  • Legitimate Interests: To improve stability, security, analytics, and crash reporting.

  • Consent: For notifications, optional photo uploads, and settings that require explicit permission (e.g., camera access).

 


You may withdraw consent at any time in the App or through device settings.

 

 

 

4. Data Storage & Retention

 


 

4.1 Local Device Storage

 


Stored on your device:

 

  • Reminder schedules

  • Habit history

  • Notification settings

    Removing the App deletes this data.

 


 

4.2 Cloud Storage (Firebase – EU-hosted)

 


Stored until you delete your account or request removal:

 

  • Account information

  • Dog profiles

  • Uploaded photos

  • Sync data

 


 

4.3 Crash & Analytics Data

 


Stored by Apple/Firebase for approximately 90 days.

 

 

 

5. Sharing & Disclosure

 


We only share personal data with:


 

5.1 Service Providers (Processors)

 


Used solely to operate the App:

 

  • Firebase (Authentication, Firestore Database, Storage, Analytics, Crashlytics)

  • Apple (push notifications, TestFlight distribution)

  • Video hosting services for academy content (if used)

 


These providers process data on our behalf under strict privacy agreements.


 

5.2 Legal Compliance

 


We may disclose information if required by law or necessary to enforce our Terms of Service.


We never share data with advertisers or sell personal information.

 

 

 

6. Your Rights (GDPR)

 


If you are located in the EEA, you have the following rights:

 

  • Right of access – Request a copy of your personal data.

  • Right to rectification – Request correction of inaccurate information.

  • Right to erasure – Request deletion of your account and associated data.

  • Right to data portability – Request your data in a commonly used format.

  • Right to object & restrict processing – In specific circumstances.

 


To exercise your rights, contact us at Barman@petosan.com.

We may request verification of your identity for security purposes.

 

 

 

7. Your Choices

 

 

  • Profile management: You can edit or delete dog profiles and account details in the App.

  • Account deletion: Contact us to delete your account. Associated Firebase data is removed within 30 days.

  • Local data reset: Available in the App settings.

  • Notifications: Controlled through your device settings.

  • Photos: Optional and can be deleted at any time.

 

 

 

 

8. Security

 


We use:

 

  • HTTPS for data transmission

  • Firebase and Apple encryption at rest

  • Secure authentication through Firebase

 


While we take strong measures to protect your data, no method of electronic storage is completely secure.

 

 

 

9. Children’s Privacy

 


The App is intended for adult pet owners.

We do not knowingly collect personal information from children under 13 years old.

If you believe a child has provided information, contact us and we will delete it.

 

 

 

10. International Transfers

 


Data is primarily stored in the European Union.

Some service providers may process data in other regions under GDPR-compliant safeguards, including Standard Contractual Clauses.

 

 

 

11. Updates to This Policy

 


We may update this Policy to reflect changes in the App or legal requirements.

The updated Policy will be posted on this page with a revised “Last updated” date.

Continued use of the App after the update constitutes acceptance of the changes.

 

 

 

12. Data Controller & Contact

 


Petosan

Email: barman@petosan.com

Website: https://petosan.com


If you have questions or wish to exercise your privacy rights, please contact us and include the email associated with your App account.